The Redesigning Wellness Podcast

144: Building Emotional Health & Resilience with Dr. Karen Lloyd, Senior Director for Behavioral Health and Resilience at HealthPartners

KarenLloyd

We all know that wellbeing is more than physical health. Many of the daily choices we make about our physical health habits (exercise, eating, sleep) are dependent on how we feel, what we think and the so-called motivation factor. But what if we addressed emotional health first? Would other healthy behaviors fall in line? Today’s guest, Dr. Karen Lloyd, thinks so.

Dr. Karen Lloyd holds a doctorate in clinical psychology and has over twenty years of leadership experience with health plans. At HealthPartners, Dr. Lloyd develops and leads the behavioral health disease management, case management and utilization management programs for members with behavioral health conditions, along with the emotional resilience programs for HealthPartners employees, care delivery patients and health plan members. 

Karen has created not one but five programs to enhance the emotional health of employees and health plan members. What started as a one-hour class has blossomed into a scalable online solution that has helped over 10,000 people.

In this interview, we discuss how HealthPartners initially identified the need to address the emotional health of employees, how they started and the changes they made along the way. Karen also describes the four other programs they offer in addition to emotional resilience. We tackle what HealthPartners is doing to address organizational stressors and her answer is impressive. As always, we’re left with a tangible tip.

Thank you to our sponsor, Workplace Money Coach. Workplace Money Coach’s 4-week, Living Paycheck to Purpose financial empowerment program, helps employees address the root causes of their financial challenges so they can better align their financial choices with their purpose and the life goals that matter most to them. You can find out more at http://www.workplacemoneycoach.com/.Thank you to our sponsor, Workplace Money Coach. Workplace Money Coach’s 4-week, Living Paycheck to Purpose financial empowerment program, helps employees address the root causes of their financial challenges so they can better align their financial choices with their purpose and the life goals that matter most to them. You can find out more at http://www.workplacemoneycoach.com/.

Interview highlights (with timestamps):
  • [7:00] How Health Partners recognized the need for emotional health.
  • [7:00] How HealthPartners recognized the need for emotional health
  • [12:05] Partnering with HR and the wellness team
  • [15:30] How the in person sessions were scaled to reach more employees
  • [18:47] When Karen noticed an increase in participation from males
  • [22:26] Who they invite to take their online emotional and mental health programs
  • [26:17] The 5 programs Karen created and are now offered to employees
  • [38:40] Organizational culture of HealthPartners and their triple aim
  • [45:35] Karen’s tangible tip
Mentioned in this episode:

www.MakeIt OK.org

http://www.workplacemoneycoach.com/.

Beating the Blues

communications@healthpartners.com

https://www.healthpartners.com/

Full Bio:

Dr. Karen Lloyd holds a doctorate in clinical psychology and is licensed to practice in several states. She has over twenty years of leadership experience with health plans, developing and leading behavioral health case management, disease management and utilization management.  HealthPartners is the third health plan for which Dr. Lloyd has been the top behavioral health leader.  Prior to her health plan roles, Dr. Lloyd had leadership positions in a variety of behavioral health care delivery settings in several states.

At HealthPartners, Dr. Lloyd provides health plan leadership for behavioral health strategy and operations to improve health, experience and affordability for this 1.4 million member health plan.   She also develops and leads the behavioral health disease management, case management and utilization management programs for members with behavioral health conditions, along with the emotional resilience programs for HealthPartners employees, care delivery patients and health plan members. 

As a past president of the board of Minnesota’s National Alliance for the Mentally Ill (NAMI), Dr. Lloyd joins in the campaign to increase awareness, reduce stigma and champion service provision to persons with mental illness and encourages you to go to www.MakeIt OK.org to access a variety of resources to help eliminate stigma about mental illnesses. 

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