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126: Get to What Matters with Dr. Wendy Lynch, Founder, Lynch Consulting

Wendy Lynch-bio-pic

We’ve all had charged conversations in both in our work and personal lives. When someone is “coming at us”, our human instinct often takes over, leaving us defensive, in disbelief or formulating our rebuttal. None of these responses are particularly helpful, especially since it causes us to tune out and not get to the source of what matters. So, what do you do instead?

Today’s guest, Dr. Wendy Lynch, walks us through how to put aside these less helpful reactions and get to what matters. Wendy is a data scientist who runs her own consulting firm conducting Big Data analytic projects in Human Capital Management.

A consultant to numerous Fortune 100 companies, her career includes faculty at the UC Health Sciences Center, VP of Strategic Development at HCMS, Principal at Mercer HR and Board of Directors for two publicly-traded firms. Dr. Lynch has also published three books: Who Survives, Aligning incentives, information and choice and, most recently, Get to What Matters.

Today we start with how the heck a data scientist wrote a book on communication, Wendy mentions the #1 mistake we make when having conversations at work and she takes us through the impact of a powerful conversations (using the Rule of Three). Wendy provides such amazing tangible tips we can all use when navigating difficult conversations that you will no doubt want to take notes throughout this interview!

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Interview Highlights:
  • [4:55] How Wendy’s background led her to write a book on communications.
  • [9:30] Mistakes that are made when having conversations at work.
  • [12:40] Can you plant a seed?
  • [14:30] Wendy takes us through how to respond to a charged conversation.
  • [21:00] How to take the emotion out of a conversation.
  • [24:29] Wendy’s example of a client with whom she used the Rule of 3.
  • [37:25] Her two tangible tips for wellness pros.
Mentioned:

Wendy’s LinkedIn article (mentioned in the Intro)

Wendy’s LinkedIn profile

Get2whatmatters.com

Full Bio:

As a research scientist working in the business world, Dr. Wendy Lynch has learned to straddle commercial and academic goals, converting analytic results into market success. Through her experience in diverse work settings she became familiar with (and fascinated by) the unique language of each.  That experience led to her true passion of promoting clear and meaningful conversation that promotes mutual understanding and success.

A consultant to numerous Fortune 100 companies, her career includes faculty at the UC Health Sciences Center, VP of Strategic Development at HCMS, Principal at Mercer HR and Board of Directors for two publicly-traded firms. Now Dr. Lynch runs her own consulting firm conducting Big Data analytic projects in Human Capital Management.  In every instance and every setting, communication is key.

A frequent speaker, and author of over 100 peer-reviewed publications, Dr. Lynch has also published three books: Who Survives, Aligning incentives, information and choice and, most recently, Get to What Matters.

Find her at www.lynchconsultingltd.com, and @wendy_lynch on Twitter.

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